**We are currently not operating online sales**
Please contact us with any enquiries and we will be happy to help.
Ordering From Us
We would like our customers to understand that all of our designer outfits are manufactured in standard dress sizes and not in bespoke measurements. It is expected that the dress may require alterations in particular areas (height, bust and arms etc.) as our beautiful bodies come in all shapes and sizes. If the dress is a little long, loose around the bust or wherever the fitting needs adjusting, don’t panic – we advise that you contact a seamstress in your area who can alter the dress to fit you ‘like a glove’, as they say. We please ask that you seek advice from a seamstress before contacting ourselves for a refund and return if the product does not fit as well as you hoped. We assure you, it is a common occurrence with the high-end designer products that is easily resolved. If you remain unhappy with your purchase please do not hesitate to contact us.
Returns (Applicable for Email and telephone orders only)
If you do not wish to keep the outfit, we ask that you please notify us within 7 days (including Saturdays and Sundays) of its arrival with you.
Our policy lasts 14 days including the date of arrival, (for Email, online and telephone orders only).
If 14 days have gone by since the item has arrived with you, unfortunately we can’t offer you a refund or exchange.
All of our products will be leaving our shop in top condition and packed to a high standard. Exceptions to this will include sale dresses, therefore any fault or defect with a product (sale or not) will be discussed thoroughly with the customer before we proceed with order confirmation. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, free from smoke or perfume and anything that can prohibit the item from resale.
There are certain situations where only partial refunds are granted: (if applicable), however this will be discussed at the time. This may also include any item that is returned more than 14 days after delivery if due to unforeseen circumstances.
Returns are not available when goods are bought at the shop in person. This is why we allow you to take your time in our shop when trying on such gorgeous dresses.
Refunds/ Cancellations
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank card or original method of payment, within a certain amount of days.
Please note that the initial £20 postal fee will be deducted from your refund credit and return postage costs will also not be included.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sofi-designs.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sofi-designs.co.uk and send your item to: Returns, Sofi Designs Bridal, Unit 7, Houndmills Estate, Telford Road, Basingstoke, Hampshire, RG21 6YU.
Shipping
To return your product, you should mail your product to:
Returns –Sofi Designs Bridal, Unit 7, Houndmills Estate, Telford Road, Basingstoke, Hampshire, RG21 6YU.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please note the £20 postal fee will be deducted from your refund credit and return postage costs will also not be included.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance.